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Skagerak Nett AS previously used three different solutions simultaneously for handling invoices, but was still unable to offer its customers invoices by e-mail or Digipost. Thanks to Nets’ ediEX solution, the company has been able to streamline its invoicing whilst making everyday routines for customer service staff more flexible.
“Switching to ediEX has been a big success for us,” according to Trond Thorsen, Head of System Department at Skagerak Nett AS.
“We have benefited in a number of ways, but one of the most important things for us was putting in place a single invoicing solution to handle all channels. Before this, we had several suppliers and different layouts for eFaktura and hardcopy invoices. Now Nets has brought everything together,” Thorsen explains.
Several of Skagerak Nett AS’ customers have previously asked to have invoices sent by e-mail or via electronic post (Digipost). The flexible ediEX solution they have now adopted supports this. The Nets solution is also capable of handling all types of files, and seamlessly transfers everything to ediEX. Nets’ market-leading invoicing solution also keeps track of whether the customer’s customers wish to receive eFaktura, AvtaleGiro, hardcopy, e-mail invoicing or Digipost.
“We offer a turnkey solution. ediEX does the job even if changes are made to some of the customer’s systems. We are there in reserve to take care of things because that is difficult and time-consuming for businesses to handle themselves,” according to Gard Heiaas, Head of ediEX at Nets.
Naturally, Skagerak Nett AS and other ediEX customers get to see their invoices before distribution. For this purpose, Nets has created a program to make it easy for customers to review and approve their own invoices prior to distribution.
“We’ve seen examples elsewhere of a system error resulting in some customers being over-invoiced. However, ediEX has safety mechanisms built in to prevent those kinds of slip-ups from happening,” Heiaas explains.
In practical terms, switching to ediEX was important to Skagerak Nett AS’ customer service staff, too. They now have a shared archive of all invoices; not only are they searchable, they are also colour coded. The system makes it a lot quicker and easier than before to retrieve a customer’s invoice – for example, if someone asks for a copy of an invoice.
“Switching to ediEX has made a big difference to our customer service staff – we have become much more efficient in a number of ways. More than anything, it’s easy to navigate, even for brand-new customer service staff. It’s an amazing tool for us,” Thorsen from Skagerak Nett AS concludes.
Skagerak Nett is a wholly-owned subsidiary of Skagerak Energi AS. The company is responsible for the Group’s distribution of electric power and has the territorial concession for the whole of Vestfold, as well as the four Grenland municipalities: Skien, Porsgrunn, Bamble and Siljan. The company also operates approximately 90% of the regional grid in Vestfold and Telemark. They plan, build, maintain and operate overhead lines, cable grids and both low-voltage and high-voltage installations.
Nets delivers payment, card and information solutions in the Nordic countries. The company ensures that payments, invoicing and distribution of key documents to customers are done in as flexible and cost-effective a way as possible, either via electronic channels or as physical documents.
Sales ManagerNorwayM: +47 979 69 email@example.com
Sales ManagerSwedenM: +46 (0)73 144 70 50 firstname.lastname@example.org
Account DirectorFinlandM: +35 85 03 71 33 97 email@example.com
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