Nets Estonia customer service provides helpdesk servicesto the financial institutions and their customers according to the service level agreements.
24/7 services available to card issuers:
- voice authorisation services via phone;
- processing of "code 10" transactions;
- card blocking and unblocking.
Contacts: +3726711444, helpdesk@estcard.ee,
24/7 services available to card acquirers:
- technical and information support for POS terminals;
- card transaction partial and full reversals.
1st line technical support for POS terminals in Latvia is provided by partners Hansab SIA, Verifone Baltics SIA and Nixor LV SIA and relevant electronic cash register providers.
Contacts:
