Close countries panel

Select country​

For solutions in a specific country please visit our local website

Nets is a part of the Nexi Group - The European PayTech. Visit our Group website at



Fraud-and-Dispute-Services

​​​​​​​​​​

What is a dis​​pute/chargeback?

A chargeback or dispute takes place when a cardholder disputes a card payment and asks their issuing bank to reverse it. To charge back the payment, the bank submits a formal dispute on behalf of the customer. 


​​Nets Estonia s​olution

​Nets Estonia offers Fraud and Dispute Services as additional services to the card Issuers.

Nets Estonia provides Fraud Prevention service - it is a rule-based system to detect and decline incoming fraudulent authorizations in real-time. If this service is selected by the issuer, the service is pa​rt of the authorization process and can prevent fraudulent third-party transactions before the authorization is finally processed and accepted.

Nets Estonia can handle each of the steps Dispute process: Retrieval request, Chargeback, Arbitration chargeback or prearbitration, Arbitration, Precompliance, Compliance and Collection.

Nets Estonia is handling all related issues in accordance with existing Visa and MasterCard rules and best practises.​