Operational information

​​Customer affected changes for E-Signing

Service maintenance with customer test DNS update

Time: 2022-05-05 09:00 - 15:00 CEST

Information

Update 6th May: Change has been rolled back and will be implemented on a later date, to be announced.

Nets will perform maintenance on the FTN/E-Ident, E-Signing and ID-Rights service in the customer test environment. The customer test platform will be upgraded through introduction of new servers. As a consequence of this upgrade the DNS will be updated to reflect new IP-addresses for our services when accessed from Internet. Details are described in the table below:


Service hostname
​Old IP address
​New IP address
​www.ident-preprod1.nets.eu
​91.102.27.93
​91.102.28.51
​www.sign-preprod1.nets.eu
​91.102.25.56
​91.102.28.52
order.sign-preprod1.nets.eu​91.102.25.55​​91.102.28.53
​order.id-rights-preprod1.nets.eu
​91.102.27.91
​91.102.28.54
Services in production will not be affected, only the customer test services.

Service maintenance on database servers

Time: 2022-06-05 00:00 - 02:00 CEST

Information

Nets will perform maintenance on the database servers used by E-Signing services. During the service window there will be a short period of unavailability of about 5 to 10 minutes.