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Nets is a part of the Nexi Group - The European PayTech. Visit our Group website at

Support & Services

Backing the success of our customers with end2end support.


Backing the success of our customers with end2end support

From day one, Nets’ end2end support services meet your new project with dedicated account management as well as expert business and technical consultancy. We help you through all project phases from choosing the right system, through solution implementation and on to final deployment. Once your solution is deployed, our expert teams provide continuous surveillance and maintenance of the back-end payment system to support the stability of the mobile payment service you offer your customers.
Our support concept is scalable, with a range of optional technical support services according to your needs. And we can also offer complete handling of your customer support including 24/7 support services for any situation and global coverage. 


Finding the right solution

  • ​Account Management gives you a single point of contact and special attention to your needs.
  • Presales and advisory, expert consultancy to guide you from start to end and ensure that you get the most optimal solution. 
  • Mobile Solutions Product Management – adding market insights and expertise to your solution.


Operations & Service Management

  • Service & Maintenance of your agreed services for a continuously smooth operation. Protection of the production by applied common know industrial standard processes for adding new s​ervices and projects into production as well as incident handling and root cause determination/mitigation.


Compliance Team

  • Handling compli​ance with mandatory requirements from the card schemes related to Nets' systems and related processes.


Delegate your customer support

  • A Customer Service option makes it easy to provide efficient 24/7 support for your customers.
  • Fraud and Dispute services to enhance security and reduce loss for both you and for your customers. 
  • ​A compliance team following changes to card scheme requirements to provide guidance and recommendations to you.

​How we support fast implementation

White Label Wallet, implementation steps of your customised wallet