Customer support of Nets Estonia provides helpdesk services to the financial institutions and their customers according to the service level agreement.
24/7 services available to card issuers are:
- voice authorisation service by phone;
- "code 10" transaction processing;
- card blocking and unblocking.
Contacts: +3726711444, firstname.lastname@example.org,
24/7 services available to card acquirers are:
- technical and information support of POS terminals nd ECR systems;
- card transaction reversals.
1st line techncal support for POS terminals in Lithuania are provided by our partners UAB Hansab , Verifone Baltics SIA and UAB Nixor LT and relevant ECR system providers.