COVID-19: are the findings still relevant?
No one knows the full implications of the COVID-19 situation. The Payments Outlook was finalised days before the pandemic caused a dramatic change to our society. But the eight themes will be as relevant in a post-COVID-19 scenario as they are today.
It is likely that we will see changed consumer behaviour in response to the situation as well as an impact on merchants. Already, we see consumers moving to virtual rather than physical channels, affecting the way they work, socialise and shop.
If anything, the digital transformation outlined in the Payments Outlook 2020 is likely to happen sooner and with a greater magnitude than initially expected. Working smarter becomes more important than ever before. To us, it makes sense to invest in innovation, and we find it key to staying relevant and enabling our merchant customers to do the same.