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Nets Dispute Services


​​​​​With Nets Dispute Services you get an access to the competences of the highest quality and high winning rates on charge backs. Our experienced specialists have a unique insight in complex scheme requirements. Over 40 000 dispute cases are handled every month.

1st Line Dispute Services

Manage the process towards the cardholders from when they first initiate a dispute, through to the follow-up dialogue with the cardholder in the remaining dispute process.​

2nd​ Line Dispute Services

Contain the services we manage towards the issuers and card schemes including validation, handling and processing of the dispute cases. As well as the final reporting.

Nets Dispute Services enables an issuer to handle mandatory dispute processing according to applicable scheme rules and local legislation. We cover all areas of dispute process, but the business model and services can be adjusted to fit your business model.