IngressIf you as a cardholder discover incorrect transactions on your card, you can make an electronic complaint to the card issuer and sign the complaint with your personal bank codes. Page ContentContact your bank or customer service at Nets if you discover incorrect card transactions. If you as a cardholder discover incorrect transactions on your card, you can make an electronic complaint to the card issuer and sign the complaint with your personal bank codes or with your mobile certificate. If you do not have bank codes, you can make a complaint by filling in and sending the complaint form in PDF format to us.Some tipsIf your complaint is not about abuse and you have tried to resolve the matter with the place of purchase, please attach copies of all correspondence with the place of purchase as well as a copy of any order confirmation to speed up the processing of the complaint. You attach any attachments to the complaint after you have identified yourself with your bank codes.If your card has been lost or stolen, you attach a police report. In other cases, we ask you to file a police report if necessary. On the police's website www.polisen.fi, you can make an electronic police report in cases that do not require immediate action by the police.After we have received your complaint, we will contact you if necessary if we need additional information.Sign the electronic complaint form with your own personal bank codes.You can save the completed form on your own computer.You will receive a confirmation to your e-mail when we have received your electronic complaint.