Service overview

• Forms the core service significantly reducing fraud losses
• Fraud Specialists and Analysts write rules and optimise the rule set-up in Nets Fraud System with the support of dedicated Data Scientists
• Enables compliance towards card schemes
• If chosen, provides 24/7/365 Customer Service

• Adds real-time capabilities utilising intelligent neural network model
• Real-time response reduces fraud by additional 25% compared to the Fraud Monitoring service only

• Consumer Protection
• Prevents consumers ending up in subscription traps or buying counterfeit/fake merchandise
• Smart Block
• Allows cardholders to continue using a compromised card in a restricted way, whilst waiting for a new card to arrive

​Manage the process towards the cardholders from when they first initiate a dispute, through to the follow-up dialogue with the cardholder in the remaining dispute process.​

Contain the services we manage towards the issuers and card schemes including validation, handling and processing of the dispute cases. As well as the final reporting.