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Digital Identity: Balancing customer experience with security and privacy in banking

​​Why banks should accelerat​​e the use of d​igital identity​ 


​ ​
McKinsey​* ha​s called it the next $20 billion market and the growth is staggering. Digital identity has obvious benefits and the business case has been proven many times over, yet many countries are lagging behind in digitising the financial sector. Why is that and what will this do to banks’ competitiveness over time? How can we break down the chicken & egg problem that exists in this market through smart use of availab​le technology combined with ecosystem thinking?


There are several obstacles to overcome in realising the business case of digital identity for the banks, but time is running out as both global technology players and the payment schemes are moving fast to capture this market. Losing the battle for digital identity can also mean losing the customer interface over time, so there is no time to lose.​​​

In this webinar, digitisation expert, Thomas Voksø, and industry opinion leader, Sirpa Nordlund,​ discuss the importance of digital ID in banking today and the obstacles to overcome.  

  • Why is digital identity and onboarding critical for banks
  • Balancing security and a seamless customer experience
  • Taking the temperature: Digital Identity in Europe today
  • Future-proofing: Dilemmas that we need to tackle in the future in digital customer experiences and rolling out digital identit​y​​​


Thomas Voksø 
Project Executive, S​enior Vice President
Nets Digitisation Services

With his deep payments industry knowledge, Thomas is heavily involved in setting the future direction for our ID solutions. Combined with his in-depth knowledge of open banking and new requirements for strong customer authentication as well as evolving consumer behaviour, you will benefit from his ability to make sense of a complex ID and payment landscape to ensure you remain at the forefront of identification methods. ​​​​
Sirpa​ Norlund 
Head of Industry Engagement

Sirpa is an experienced leader in the financial and hi-tech industry. She has held several management positions in sales, business development and finance. For 15 years, Sirpa has been an internationally recognized commentator in digital transformation, both in fields of payments and leadership. As SVP in Nets Issuing and eSecurity services, Sirpa Nordlund helps to deliver new exponential payment services to banks and financial institutions. ​​​


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