In 2021, the Slovenian banking group (domestic card scheme) including Gorenjska banka, was dissolved and as part of Gorenjska banka’s exit strategy to leave this local domestic card processing and clearing group, the bank faced the challenge of changing their card business processor.
With Gorenjska banka now being a Principal Issuing Bank rather than a Card Scheme Affiliate, the bank needed to reissue a complete card portfolio with new BIN with new card numbers.
A complete portfolio of debit and credit cards needed to be reissued in a very short timeframe to minimize the impact on the customer experience and to facilitate a seamless transition to a new issuing processor. Besides personalizing all these cards to the newest and most acceptable contactless dual-interface chip plastics, PIN envelopes also had to be printed so that clients could start using the cards as soon as possible.
An RFQ process was conducted to find the most suitable card & PIN personalization company that would provide all the card features, level of quality