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Webinar series: Rethinking KYC

Part I: ​Improving the customer journey and satisfaction with seamless and digital identity verification​ 

Watch webinar​​​​​

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​In this first part of the "Rethinking KYC" webinar series, we take a look at how to overcome these challenges with a digital identity verification flow that lowers friction and optimises the experience while ensuring security, simplicity and customisation for each issuer.

Banks must balance the imperative to be compliant on one hand with the imperative to offer world-class digital experiences to customers on the other. Otherwise, there is a danger that the cu​​stomer experience will suffer as banks prioritise compliance and de-risking their business and brand value. 

 Traditionally, Know your Customer (KYC) comes with visits to branch offices. Time consuming, costly and limited to office hours. Different solutions for KYC have hit the market over recent years, but do not offer a fully digital and automated process. Optical solutions using photos of identity documents are not secure, real-time video calls with an operator are invasive and costly. Both have poor conversion rates and required manual intervention. 

 ​​Watch the webinar to hear about:

  • ​How to navigate in today's complex KYC ecosystem to enhance the experience for your customers

  • How banks and other businesses can add seamless KYC to their solution as an add-on without changing their whole setup with modular APIs

  • Deep-dive into the new underlying technology with our partner Innovalor

  • Great use cases on how to solve KYC with a Passport Reader for any customer or vertical in any country​


Thomas Voksø 
Project Executive, S​enior Vice President, Nets Digitisation

Thomas has deep payments industry knowledge, and is heavily involved in setting the future direction for our ID solutions. He has in-dep​th knowledge of open banking and new requirements for strong customer authentication as well ​as evolving consumer behaviour.​

Maarten Wegdam 
CEO, Innovalor/ReadID

Maarten Wegdam is a digital identity expert. He is co-founder & CEO of InnoValor/ReadID. ReadID is a NFC-based mobile identity document verification technology. Maarten has a PhD in Computer Science and a background in both academia and R&D.​

Federico Parola 
Product Lead, Nets


Federico Parola is a product management specialist responsible for digital identification and signing services, including Nets Passport Reader. He has a legal background and experience from both corporate and start-up environments.​

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