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Enhancing customer experience through a digital transformation327203<img alt="" src="/SiteCollectionImages/NexiCVI/SiteImages/debt-structure-hero.jpg" style="BORDER&#58;0px solid;" /> <img alt="" src="/SiteCollectionImages/NexiCVI/SiteImages/Perspectives_digital_transformations_heroimage.jpg?RenditionID=10" width="1120" style="BORDER&#58;0px solid;" /><p>​As competition grows fierce and recovering consumer consumption includes more digital transactions, banks should seek competitive advantage by digitalising their entire dispute resolution processes and creating huge improvements in customer experience.<br/><br/></p>2022-09-15T00:00:00Z15-09-2022 14:16:23137
Pioneering carbon offset service by creating awareness on carbon dioxide emissions314982<img alt="" src="/SiteCollectionImages/NexiCVI/Overlay/footer_sustanability-hero.jpg" width="267" style="BORDER&#58;0px solid;" /> <img alt="" src="/SiteCollectionImages/NexiCVI/Overlay/footer_sustanability-hero.jpg" width="816" style="BORDER&#58;0px solid;" /><p>​Over the years, studies have shown that consumers are becoming increasingly environmentally conscious and want to align with brands that support their values. Card issuers now have an ideal opportunity to raise awareness of the impact of consumption behaviour on the emission of greenhouse gases and allow their customers to take action to mitigate their carbon footprint.<br/></p>2021-08-30T00:00:00Z01-05-2022 18:41:34995
Unlocking the future of banking by combining tech and human in customer experience39722<img alt="" src="/perspectives/PublishingImages/header/Unlocking_the_future_of_banking_hero_image.jpg" style="BORDER&#58;0px solid;" />2021-02-16T00:00:00Z16-02-2021 09:36:46385