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Contact IT Business Service

Emergency incidents and outside opening hours

Incidents reported to ITBS are to be classified as "Business critical" or major part of critical functionality for your services not available, and only outside opening hours of the NemID Service Provider Support.

​Contact IT Business Service

E-mail: ITBS@nets.eu

Subject: NemID Incident

 

Information needed

Company/Contact name

Phone number

Date and time for Incident

Technical Description of the issue or error message: (Please attach screen dumps, logs and/or other relevant documents, if available)

Assessment of Business Impact: (Describe the impact to the business - how are your end-users affected)

 

Opening hours

Contact only ITBS outside opening hours of the NemID Service Provider Support.

Monday - Thursday:    8:30 am – 4 pm

Friday:                         9 am – 4 pm

 

Support

Support is only given in English, and only outside opening hours of the NemID Service Provider Support.

Support of your service that is not classified as "Business critical" or major part of critical functionality for your services will be invoiced according to the Terms of payment for support.