Contact IT Business Service
Subject: NemID Incident
Date and time for Incident
Technical Description of the issue or error message: (Please attach screen dumps, logs and/or other relevant documents, if available)
Assessment of Business Impact: (Describe the impact to the business - how are your end-users affected)
Contact only ITBS outside opening hours of the NemID Service Provider Support.
Monday - Thursday: 8:30 am – 4 pm
Friday: 9 am – 4 pm
Support is only given in English, and only outside opening hours of the NemID Service Provider Support.
Support of your service that is not classified as "Business critical" or major part of critical functionality for your services will be invoiced according to the Terms of payment for support.