Following a multi-stage tendering process, VR selected Nets to provide its payment package solution. The subject of the tendering was the organisation of a cost-effective payment solution for VR's physical and distance payment transactions that would improve customer service and fulfil the requirements of information security standards.
"Nets has a number of years' experience of operating within VR's payment system. We are very familiar with the challenges associated with VR's operating environment and we want to help our customers develop their own card payment entity, helping to ensure that they are also better equipped to take on future demands and provide consumers with a payment experience that is always modern and up to date", says Key Account Manager Riikka Ahlberg from Nets.
The payment solution Nets is providing for VR includes EMV/PCI approved payment terminal devices and software, a payment solution for remote transactions, mobile payment solutions, telephone sales, routing services for authorisations, risk management services and help desk services. The service contract covers 350 payment terminal devices for on-train sales, 30 station sales devices, and 120 payment terminals for ticket machines. The new payment solutions will be implemented gradually.
The aim of the new devices and card payment solutions is to make customers' payment experiences as smooth and easy as possible, regardless of whether they are making payments online, by mobile or on board a train. The Easy Payment feature, which was previously only used for mobile payments, will now be rolled out to VR's webshop as well. In the future, customers will be able to make purchases in the webshop without using their online banking codes. By saving their card details in a secure service maintained by Nets, customers will be able to enjoy a streamlined payment process.
The payment solution provided by Nets will facilitate interoperability between all sales channels from a joint payment transaction processing platform, into which VR's sales system has been integrated.
"The service we are providing is the first genuine solution to utilise different sales channels, in which all payments, regardless of payment channel, are processed on one single platform," Riikka Ahlberg says. "Customers will benefit from this through the option to cancel tickets purchased with a payment card via any VR sales channel. For example, tickets bought using a mobile phone can be refunded directly to the customer's card at the sales outlet at a station."
"We want to make the payment process as fast and easy as possible for our customers. Introducing interoperability between payment channels will also streamline our customer service and the uniform process will significantly reduce the amount of manual transaction processing required. Furthermore, cancellations will be made directly in VR's sales system, which will allow for cancelled seats to be resold," explains Cash Management Director Anja Alanko from VR.
For further information, please contact
Riikka Ahlberg, Key Account Manager, Nets, +358 (0)50 4335025
Anja Alanko, Director, Cash Management Director, VR, +358 (0)40 8622 519
VR Group is a versatile, environmentally friendly service company for travel, logistics, and infrastructure that operates responsibly. About 8,000 professionals work for the group. VR Group operates primarily in Finland, but it also has operations abroad, especially in Russia and Sweden.