The good news is there is no change to in-store payments. They will stay the same as today. However, the online payment journey is changing.
The EU Payment Services Directive 2 (PSD2) brings in new laws to improve consumer rights and reduce online fraud. A key element of PSD2 is the introduction of additional security authentication for all online transactions initiated by consumers, known as Strong Customer Authentication (SCA).
For card payments that means using 3D Secure authentication for Visa and Mastercard payments, or the equivalent for other credit and debit cards. 3D Secure authentication analyses the transaction details and ensures that it is the consumer who is making the purchase, and not a fraudster. This means that sometimes a consumer will need to make an action to prove this, such as entering a SMS one-time passcode. This sometimes happens today; SCA requirements now standardise this across Europe.
1. Activate 3D Secure if you have not already, by emailing eCommerce Support, and we will set it up for you in just a few minutes.
2. Check your Card on File and Recurring payments are setup correctly by checking the techsite for your platforms (choose from below). Developers can find the API specifications here. If Nets does not provide your online payment platform/gateway, then you must contact your online Payment platform / Gateway Provider to activate 3D Secure.
You can check which Nets online platform you are using by entering your Nets Merchant ID here.
Initiate a payment. The customer adds their card details and completes the checkout form.
Trigger authentication. Where SCA is required, a 3D Secure process will be used to authenticate the customer. This authentication can be completed through a number of methods, such as a one-time password or a Mobile authentication App. This process varies depending on the methods supported by the customer’s bank. See animations below.
Complete a payment. Once 3D Secure has confirmed the customer’s identity the card can be charged.
If you are an EASY platform customer, you don't need to do anything.
We have you covered by having:
Automatically activated for 3D Secure
Automatically upgraded to the latest version of 3D Secure, when it’s available
Have access to the most sophisticated SCA solutions to ensure frictionless payments
You might want to talk to your staff about Strong Customer Authentication, so they know what to expect.
You may also want to think about adding some content to your online customer journey so that your customers know about SCA and expect to be asked for additional information when making a payment, and how this helps to protect them from fraud.