Requirements for webshops accepting card payments

The information below must be available in your webshop in order for us to approve your acquiring agreement. Providing clear terms reduces the risk of complaints and financial losses for your business.

You can find examples of how to formulate these requirements below the requirements 

These are the requirements you need to have in place before ordering an acquiring agreement

Terms of sale

It is up to each individual merchant to formulate its terms, but the most important thing is for the content to conform to applicable laws in relation to consumer purchasing, governed, for example, by the Consumer Sale of Goods Act, the Consumer Service Act, the Distance Contracts and Doorstep Sales Act and the E-Commerce Act. However, as a minimum requirement, the terms must always contain the following:

  • Terms and conditions of sale and supply – Information about delivery, how the order/request is processed, shipping and payment must be specified.
  • Procedures for returns of goods – Information on cancellation, complaints, right to cancel a purchase and warranty must be stated clearly.
  • Personal information – Details of how personal data is processed.
  • Card information – Information on how card data is processed and by which supplier.

Check box

The card organisations’ regulations relating to how terms must be presented require there to be a check box (“click to accept”) where the cardholder actively confirms acceptance of the terms before the purchase is completed. 

Visible logos 

The merchant must carry clear logos of Visa, Mastercard, Verified by Visa and Mastercard SecureCode. The logos must be visible on the merchant’s front page, as well as at the point of payment. The logos must be linked to www.visa.com  or www.mastercard.com respectively. The logos can be downloaded here.

Company information and contact details 

Company name, business registration number and the country in which the company is registered. This information must be displayed clearly during the purchase process, and it is not permissible to refer the cardholder to a separate website. In addition, you must specify your postal address, telephone number, e-mail address, and visiting address, if any.

Product/service information and price

In order to be approved, the website must include examples of the goods/services specified in the application, together with prices.  All prices must be stated in Swedish kronor and must include value-added tax and other duties. The total cost of the purchase must be displayed clearly prior to final ordering, and must include all costs associated with the purchase, including any postage and shipping costs.

The merchant is responsible at all times for complying with applicable laws and Visa and Mastercard rules, and shall indemnify Nets in any and all use of the examples set out below.

Examples of how to formulate the requirements 

Terms of sale

Receiving an order<Describe how an order is processed>.

Delivery – Goods will be dispatched within <insert number of days> working days after receipt of the order. If the goods are out of stock  <describe how the cardholder will be notified of this>. Service being rendered <Describe when the service will be rendered> as agreed.

Shipping – Sending the goods that were ordered <Describe how the goods will be sent>. Costs related to shipping are <enter relevant information about shipping charges and whether the cardholder has the option of selecting a delivery option>.

Payment – The card being used for the purchase will be charged when the product is dispatched to the cardholder.

Cancellation – If you wish to cancel any goods, <write what the customer must do in order to cancel the goods>.

Right to cancel a purchase – The right to cancel a purchase exists for 14 days from the date the buyer receives the goods. If you wish to cancel the purchase, return the goods in essentially the same condition and you will be refunded the amount you paid for the goods, including shipping costs. The buyer pays for return shipping. For full information, see the return slip (enclosed with the package).

Warranty<Information about a warranty for the goods. The warranty gives the consumer rights beyond the right to complain under the Consumer Sale of Goods Act >

Complaints – If the goods are faulty, you should inform <company name> about the fault in writing or verbally within a reasonable time after discovering the fault. <Company name> will then provide you with information on what to do next. The rules regarding complaints can be found in the Consumer Sale of Goods Act.

Personal information<Company name> processes personal data in accordance with Data Protection Act. No personally identifiable information will ever be made available to other companies or sold to other, external lists.

Card information - When you shop with <company name>, your card information is processed by <terminal supplier>, which is a secure electronic payment solution for Visa and MasterCard/Eurocard. All card information is processed in accordance with the rules of the card organisations.

Cancellation - If you wish to cancel any goods, <Describe what the cardholder must do to cancel the goods>.

Company information

<The company name and business registration number (VAT registration number, if any) must be accessibly and clearly displayed>

Contact details

<Postal address, telephone number, e-mail address, and visiting address, if any>

Product information/service information

<Enter clear product/service information about each individual good/service. The information should give the consumer the necessary information about the main features, quantity, etc., of the goods or service.> 

Price

All prices must include VAT and other duties. The total cost of the purchase must be displayed clearly prior to final ordering, and must include all costs associated with the purchase, including any postage and shipping costs.

Special rules for Mail- and Telephone order transactions

When you receive card payments by mail- and telephone order, you must comply with some requirements concerning information to the customer, e.g. purchase terms and information about your merchant.

Order form requirements – Mail order

The order form, which your customers need to fill out in order to shop in your mail order business, must comply with the following requirements:

  • Clear description of the goods
  • Clear indication of the possibility for card payments
  • The order form cannot be designed as an open postcard, as it contains personal card information
  • Name and full address of the merchant must be clear (post office box is not adequate)

The card holder must provide at least the following information

  • Name, address and phone number
  • Card type
  • Card number, expiration date and CVV number
  • Amount
  • Date
  • Signature
  • Teller must approve the order form.

Requirements for accepting card information by phone

If you sell goods/services using telephone orders, your shop must at least provide the cardholder with adequate information about the terms and conditions that apply to the agreement/transaction, including:

  • Delivery costs  
  • Other costs/charges  
  • Terms and conditions of delivery (including cancellation rights)

The cardholder must also provide you with following information

  • Name, address and telephone number
  • Card type
  • Card number, expiration and CVV number