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Nordea

Nordea has speeded up the digitalization of their customer engagement and enabled a market leading self-service leading to increased customer satisfaction. The partnership with Nets on 

Nordea is a leading bank in the Nordics and one of the safest banks in Europe. They offer financial services to personal and corporate customers in all segments. Nordea has chosen Nets as a strategic partner in multiple areas connected to financial services ranging from payments and invoicing to authentication and digital signing. 

From paper-based to digital alternatives leading to increased customer satisfaction 

Samuli Kaijomaa, Head of Documentation & Archiving tells about the background for the strategic partnership: “. Regarding authentication and digital signing we work in close co-operations with Nets to digitalize the financial services customer engagement and enable market leading self-services. One of the key objectives for the last 5 years has been to convert paper-based processes to digital alternatives leading to benefits such as increased customers satisfaction, faster time-to-market for services, increased efficiency in internal processes, lower cost of operating, reduced environmental impact, etc.”    

Strategic partnership resulted in reduced time-to-market for the customers and ad-vanced signature validation

As to the process working with digitising the customer engagement Samuli Kaijomaa continues: “We have approached digitalization in an agile way of working with 1st step to make convert from paper to digital to reduce environmental impact, improve customer experience by faster time-to-market and modern digital interfaces, and reducing cost of operating by getting rid of paper while accepting that we can to some extent accept “digital but manual”. And in 2nd step to streamline the digital processes through internal integration and automation to reduce manual work and further reduce time-to-market for customers.”

“By introducing the Nets ID Rights service, we have been able to serve the mass market corporate customers with an automated real-time validation of company signature rights and rules. This has allowed us to automate and speed up internal processes, when we can trust that documents have been signed according to the official signing rules of the customer company.”

Samuli Kaijomaa concludes: “We continue to improve and diverse the digital signing platform of-fered by Nordea by expanding digital signing to larger, multinational companies with more complex use cases to support.”

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