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When the digital solution calls for attention regarding process information, service message or similar, an Information feedback is provided to the user.

 

System response

To perceive Nets online design system as powerful and efficient, it is very important that the system directly communicates to the user that it has received the command and that it responds to this instantly.  
 
Visually ‐ meaning e.g. that the screens will change directly after touching the button, giving the command. If any system delays concerning actual response time to the command, the system shall instantly inform the user that it has received and processes the command.
 
Audio ‐ meaning that there instantly will be a confirming sound on specific actions (may be optional). 

 

Information levels

Depending on the level of alert, context of use, sound level in the surroundings etc., the need for visual and audio feedback may differ on detailed level. For example, an error alert may require a significant sound and visual indication clearly visible to get the user’s immediate attention, while a system information communicates a more subtle visual indication.

To guide the user intuitively on the level of alert, in a consistent way across Nets products and interfaces, the informative levels are divided as follows:

​Informative

​Informative message from the system, presented
together with information symbol and information
message as text and/or illustrations, easy to read
and quickly understand what the system
communicates.

 

​Confirmative


When green colour is used in the information it
will represent that a process has been completed
successfully. It will even be presented together
with a complete symbol and the user will quickly
understand the process status and what to do
next.

 

​Error

 

 

​When the system cannot proceed with an active process or a fault condition occurs, disabling the system from running a successful process, an error is issued. An error always requires the users attention and that the user takes some kind of action. The user must immediately get information about what caused the error and how to reset from the error situation as easy to understand text/illustrations in direct connection with visual/audio feedback.

An error feedback must consist of the following steps:

  • Identification of signal and location of error – System shall guide user to the error
    location by clearly differentiated alarm sound, distinct sound level (compared to
    contextual sound level), in combination of pulsation, colour and symbol
  • Provide information on what caused the error – System shall guide user on what caused
    the error by easy to understand text and/or illustration.
  • Provide information on how to reset from the situation – System shall guide user on how
    to reset from the situation by easy to understand text and/or illustration.